Refund policy

At Aerionest, we are committed to providing high-quality products. Please note that we do not offer returns & refund only replacements in case of product issues.

Eligibility for Replacement

To request a replacement, you must:

1. Report the issue within 15 days of receiving your item.

2. Provide clear proof of the problem by sharing:

        • Two (2) images of the defective, damaged, or incorrect item.

        • One (1) video showing the issue in detail.

3. Ensure the product is in its original packaging with all accessories included.

How to Request a Replacement

To start the replacement process, email us at Aerionest.care@gmail.com with:

       • Your order number

       • 2 images & 1 video clearly showing the issue

       • A brief description of the problem

Once approved, we will ship a replacement at no extra cost.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately with the required proof.

Non-Replaceable Items

We do not provide replacements for:

       • Sale items or gift cards

       • Products damaged due to misuse

       • Items without proof of damage or defect

Processing Time

Once approved, your replacement order will be processed and shipped within 10 business days. If you haven’t received an update after 15 business days, please contact us at Aerionest.care@gmail.com.